Welcome from the Strategic Director for Place and Chief Executive

Dear Applicant,

Thank you for your interest in becoming the Service Director for Street Services at Plymouth City Council.

Our city vision is to become ‘One of Europe’s most vibrant waterfront cities, where an outstanding quality of life is enjoyed by everyone’. We want Plymouth to be a great place to live, a great place to visit and a great place for business and this role is a crucial enabler of this vision.

This post sits within the Place directorate, which is responsible for delivering the city’s ambitious growth agenda. You will be a pivotal member of the senior management team, working to align important frontline services against wider growth and development aims, including increasing the population to 300,000 by 2034, as set out in our adopted Joint Strategic Plan that describes our ambition over the next 15 years. This is an exciting time to join the Council and be part of our hosting of the national commemorations of 400 years since the Mayflower set sail for America, alongside our work with partners to create the first National Marine Park.

You will be responsible for frontline services that are essential to ensuring that our city’s image is one of the highest possible standard. These services keep our transport network moving and deliver clean streets, high quality green and public spaces, quality roads and footways, and efficient waste management and disposal. Alongside ensuring day to day delivery, the role will set the future strategic direction for the services, modernising practices and bringing forward new ways of working to reflect national and local policy frameworks. We want the service to be exemplar of good practice in relation to the Council becoming carbon neutral.

You will need to share our passion for the city and understand how we seek to raise the aspiration of our communities. We want a healthier city, somewhere where young people can achieve and have an ambitious future and where all residents have an outstanding quality of life. This requires exceptional leadership and the ability to move quickly through a programme of change to achieve demonstrable and sustained improvements.

This role is about ensuring we deliver an excellent service that meets the needs of all our customers. It will mean a fundamental shift in how we deliver and provide our services, gathering customer insight and working with our contact centre to shape the future design of the services. We want to focus on using and developing new technology and techniques to deliver exceptional customer service in a cost effective manner.

We work with a number of partners but see this as an area for development. We are committed to joining up services to create integrated, seamless frontline services with consistently high standards.

You will lead by example in demonstrating the importance of managing staff effectively, the visibility of management and honest communication provides strong engagement with our workforce. You will have effective negotiating and influencing skills; a willingness to work across service areas and issues; and develop a shared vision for delivery with our partners, underpinned by the Council’s transformation programmes and the ability to develop commercial opportunities.

Your energy, drive and experience will help us in every aspect of what we have to do to make a difference. I hope that you will be as enthused and excited by this opportunity as we are and I look forward to receiving your application.

Yours sincerely,

Anthony Payne, Strategic Director for Place
Plymouth City Council

Welcome from the Chief Executive